Job Description

The successful candidate will be responsible in assisting clients in resolving claim inquiries by providing prompt, professional, courteous and accurate response.

FOR 2023

Job Responsibilities

• Respond promptly to inbound calls and email inquiries of plan members and administrators
• Obtain and evaluate information and resolve customer complaints.
• Conduct customer verification.
• Create a record of customer transactions, details of inquiries, comments, complaints and action taken.
• Escalate requests and unresolved issues to appropriate department.

Job Requirements

• Post secondary diploma or degree
• Knowledge of customer service principles and practices.
• Excellent numeric, oral and written communication skills.
• Knowledge of Health and Life claims
• Proficiency in using various computer application/
• Bilingual French is required.