Our client a Fortune 100 Company is currently looking for a mature Bilingual  Representative.

Job Responsibilities:

• Support the customers by entering, managing when necessary,
• Answer an calls/e-mails daily from customers and agents.
• Communicate with customers, agents in English and French in a professional and timely manner both verbally and written
• Provide back up assistance and coverage for other team members
• Participate in cross-functional projects, both on a departmental and company-wide basis and share pertinent information with fellow team members

Key Job Requirements:

• Proficiency in Microsoft Office Systems, EXCELL and Windows XP
• Analytical, documentation, and problem solving skills required
• Technical aptitude to understand product functionality, specifications and applications
• Excellent written and verbal skills necessary
• Time management skills, especially the ability to organize and manage multiple priorities
• High proficient in French verbally and written

Experience:

Minimum of 1-2 years experience in a BILINGUAL Customer Service position.